FREE US Exchanges & Returns
To initiate an exchange or return, simply email us at firstname.lastname@example.org and be sure to include your four-digit order number (sent in confirmation email) and a picture of the shoe soles. We will not ship out exchanges until we visually inspect the returns via your photo submission).
Please note, we do accept returns and exchanges from international customers but the costs of international returns are the responsibility of each customer.
If you aren’t completely satisfied with your order, we will accept unused items with all original shoe box contents and packaging and provide free return shipping for all US orders within 365 days of the shipping date (only applicable to items paid in full at checkout)
Items must be in same condition as they were received including original packaging (tissue paper, plastic sleeves, shoe bag and horn). Please use a soft surface (i.e., carpet) to try on your shoes in order to prevent scratches. The soles are hand painted and will scuff as soon as they hit hard surface, both indoors and outdoors. We will not accept damaged product.
Once your return is received and inspected a refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note it can take up to two weeks for our warehouse to process returns and therefore your patience is appreciated.